Shipping + Returns

Shipping
FREE US Shipping on orders over $50: All U.S. orders with USPS
  • Allow up to 2 business days for processing. Orders ship via USPS. Shipping times typically take anywhere from 2 to 4 days and packages are not insured. Make sure you are shipping to a secure location. We are not responsible for stolen packages.
  • You are responsible for entering the correct delivery address for your package. Any returned packages will be subject to returned shipping fees.
  • Please note that if you do not enter the correct billing address that is on file with your bank, we will not ship your order until further verification is obtained. This is to prevent credit card fraud and protect us and our customers. 
  • We are not responsible for packages once they have been delivered to your mailbox or left at your address. Please make sure you are shipping to a secure location or upgrade to priority mail shipping. 

Returns

Sale purchases are FINAL SALE and can NOT be returned or exchanged.
Final Sale
"Final Sale" means an item can not be returned or exchanged
Please note due to sanitary reasons, the following items will only be eligible for return or exchange if the tags and hygienic liners (if included) are still attached: swimwear, intimates, undergarments, bras, bandeaus, and hair accessories (including hats and beanies). There will be no exceptions on these items. 
Defects or Damaged Items:
  • Upon receipt, please inspect your order immediately. Please be sure to inspect your items within 3 days of receiving your delivery for defects and issues. Contact email: scarlettgraceboutique1@gmail.com
  • All defects and issues must be notified via email or text within that 3 day window, and must include order number and images of the issue.
  • We cannot make exceptions once you have had the merchandise in your care for a longer period of time, removed tags, washed or worn it.
Returns:
  • Returns will be issued refunds in the form of a digital Gift Card.
  • Returns must be in original, unused, unworn condition with no defects, no stains, no pet hair, no smells, or any signs that the item has been worn or used, with all tags attached and all packing slips included with the return. 
  • Please allow up to 5-7 business days to process your return once we receive it.
  • Returns must be received within 14 calendar days of receiving your order (unless otherwise noted at purchase)
  • Returns older than 45 days will be rejected
Exchanges:
  • Exchanges are only for the same item in different size or color. Due to our limited quantities per unique style we can't guarantee an exchange will be possible. 
    • The item you return must meet all of the return guidelines listed above.
    • Please contact customer service at scarlettgraceboutique1@gmail.com. Please provide the order # for faster service and add Exchange in the subject line.
    • Ship your return item back. Once we receive the return item (please allow up to 7 business days for processing), we will ship out your new item.
    • If we are currently sold out of the size desired, we we will be unable to process an exchange so please refer to the return instructions above.
To ship back your order: 
  • Once confirmation of return or exchange is received we will send you a shipping label to return the item(s) to us.
  • If possible utilize the mailer bag for clothing and utilize the original box for shoes when possible.
  • You can drop your package in your mail box and have the postman pick it up or take it to your local USPS
  • Include the original packing slip or your name and email address (one used to place order) in the return.